Refund and Returns Policy
Effective Date: January 15, 2025

At Golden Majesty, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help! Please read our Refund and Returns Policy below for details on how we handle returns, refunds, and exchanges.

  1. Return Eligibility

We accept returns on most products, provided the following conditions are met:

  • Return Period: You have 30 days from the date of delivery to return your item.
  • Condition of the Product: The item must be unused, undamaged, and in its original packaging. All tags and labels must be intact.
  • Proof of Purchase: A receipt or order confirmation email is required to process your return.

Certain items are non-returnable, including:

  • Personalized or custom-made products.
  • Gift cards or vouchers.
  • Items marked as final sale or clearance.

Please contact our customer service team if you have questions about the return eligibility of a specific item.

  1. Return Process

To return an item, please follow these steps:

  • Contact Us: Reach out to our customer service team via email at info@goldenmajestyy.com or call (979) 529-2110 to initiate the return process. Please provide your order number and details about the item(s) you wish to return.
  • Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to send your item(s) back.
  • Packaging: Pack the item securely in its original packaging (if available) and include all original tags, accessories, and paperwork.
  • Return Shipping: You are responsible for the return shipping costs, unless the item is defective or was shipped incorrectly. We recommend using a trackable shipping service to ensure that your return reaches us.
  • Send Back the Product: Once you have received the RA number and packaging instructions, ship the product to the address provided by our customer service team.
  1. Refunds

Once we receive your returned item and confirm that it meets our return policy conditions, we will process your refund. Refunds are typically issued within 7-10 business days of receiving the returned product.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Partial Refunds: In some cases, such as when an item is returned with missing parts or packaging, a partial refund may be issued.

Please note that shipping fees are non-refundable. If you received free shipping on your order and decide to return part or all of your items, the cost of shipping will be deducted from your refund.

  1. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same steps as for a return. However, you will need to place a new order for the replacement item. Once we receive your return, we will process a refund for the returned product.

  1. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will provide you with a return label and arrange for a replacement or full refund at no extra charge.

To expedite the process, please include:

  • Photos of the damaged or defective product.
  • A description of the issue.
  1. Late or Missing Refunds

If you have not received your refund after 10 business days, please:

  • Check your bank account.
  • Contact your credit card company or payment provider, as it may take some time before the refund is officially posted.
  • If you’ve done all of the above and still have not received your refund, please contact us at info@goldenmajestyy.com.
  1. Sale Items

Only regular-priced items may be refunded. Sale items or items purchased with a discount are not eligible for a refund, unless they are defective or damaged.

  1. Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please contact us:

  • Email: info@goldenmajestyy.com
  • Phone: (979) 529-2110
  • Address: 2733 Adams Drive, Houston, Texas, 77002, United States

We are dedicated to ensuring your shopping experience with Golden Majesty is pleasant and hassle-free. Thank you for your understanding and support.