Shipping Policy
Effective Date: 15, 2025

At Golden Majesty, we are committed to providing timely and reliable shipping for all of our customers. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased through our website. By placing an order with us, you agree to the following shipping terms.

1. Shipping Methods and Fees

We offer a variety of shipping options to ensure your order arrives in a timely manner. Shipping fees are calculated at checkout based on the size, weight, and destination of your order.

  • Standard Shipping:
    Delivery typically takes 5-7 business days within the United States. This option is available at a standard rate depending on your location.

  • Expedited Shipping:
    Faster delivery is available, with orders arriving in 2-3 business days. Additional charges may apply.

  • Next-Day Shipping:
    If you need your order quickly, we offer next-day delivery for select products. Please note that this service is only available for orders placed before 12:00 PM CST and may incur an additional fee.

  • International Shipping:
    We offer shipping to select international destinations. Shipping times and costs will vary based on the country of delivery. Additional customs duties, taxes, and handling fees may apply for international shipments, and these charges are the responsibility of the customer.

2. Order Processing Time

  • Order Confirmation:
    Once your order is successfully placed, you will receive an order confirmation email. This email serves as your receipt and includes your order number and estimated delivery time.

  • Processing Time:
    All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed the following business day.

Orders are shipped from our warehouse in Houston, Texas, and we strive to get your order on its way as quickly as possible. However, please note that processing times may vary during peak seasons or special promotions.

3. Shipping Address

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or issues resulting from incorrect or incomplete addresses.

  • If an order is returned due to an incorrect address, we will contact you to arrange for a reshipment at your expense.
  • If you notice an error in your shipping address, please contact us immediately at info@goldenmajestyy.com or call (979) 529-2110 to update the information.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package’s progress and estimated delivery date through the shipping carrier’s website.

  • Please note that tracking information may take up to 24-48 hours to update after the package has been shipped.
  • If you encounter any issues with tracking or delivery, please contact our customer service team at info@goldenmajestyy.com for assistance.

5. Shipping Delays

While we aim to process and ship orders promptly, there are instances when shipping may be delayed due to factors beyond our control, such as:

  • Weather conditions and natural disasters.
  • Shipping carrier delays (e.g., USPS, UPS, FedEx).
  • Holidays or peak season volumes.
  • Customs processing (for international orders).

If your package is delayed, we will notify you as soon as possible and provide you with updated delivery estimates.

6. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving the shipment. We will assist you in filing a claim with the shipping carrier and work with you to resolve the issue.

  • For damaged items, please provide photos of the damage to help us expedite the claim process.
  • For lost shipments, we will initiate an investigation with the carrier to locate your package. If the package is not found, we will offer you a refund or replacement based on the situation.

7. Shipping Restrictions

Certain items may have restrictions on shipping due to size, weight, or other factors. We will notify you if your order contains items that cannot be shipped to your selected destination.

8. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please reach out to us:

  • Email: info@goldenmajestyy.com
  • Phone: (979) 529-2110
  • Address: 2733 Adams Drive, Houston, Texas, 77002, United States

We strive to provide a seamless shopping experience, and we hope that your order with Golden Majesty arrives quickly and in perfect condition. Thank you for shopping with us!